Error: Although the 'Out of Office' agent is enabled in the mailfile, the agent does not run

Error: Although the 'Out of Office' agent is enabled in the mailfile, the agent does not run 

Symptom: I have enabled the 'Out of Office' (OoO) agent. However if a person sends me an e-mail, no OoO notification is received.

Resolution:

Verify when the Out of Office agent was enabled

Notice that once the Out of Office agent is enabled it can take up to one hour to start running.

Also, when sending an e-mail to an OoO enabled mail file it can take up to 90 minutes for the OoO notification to be received.

Therefore, you have to wait a minimum of 2 and a half hours to confirm that there is a problem with the Out of Office agent.

Replace the design of the Mail file

Click here for information on replacing the design of the Mail file.

Enable background agents

Confirm that the current location document is properly pointing at your mail file and server.

Right click the mail database icon in server and select Database > Properties.

On the Database Basics tab, make sure that Disable background agents for this database is deselected.