Wednesday, December 15, 2010

Basic Lotus Notes Troubleshoots -I

Most common problem in lotus Notes/inote
1.       Quota error during send/revive mail
Ans. Archive mails to release space from server and the compact the mail if users have proper rights

2.“User name not found on server” during mail configuration
Ans. Type the correct name if not know correct name then
copy and paste the id file name

2.       Remote system no longer responding” during opening mail box
Ans. Check system is in network or not if in network then check
It is pinginging the server or not if not then put the correct server
Name in setting if setting is correct then make entry in hot file for
that server if entry is already is there the check the firewall setting
it should be off if still problem is there then trace server like
this(file>>Preferences>>user preferences>> Ports>>Trace>>trace)
If After trace it shows connected to server and still problem is there
Then reconfigure lotus after taking proper backup

4. Archive setting tool box not opening
Ans. Connect to system admin it is rights issue

5.Name not resolving from address book when type name in new memo
Ans. Exit from lotus and login again if still u found same check location document

6.In archive setting compact tab is not active
Ans.Contact to sysadmin it is rights issue

7.Mail not showing in inbox
Ans. Check view all document and mark unread settingsin the edit menu

8.“you have different password on another id match the password of another id”when we Reconfigure Lotus
Ans. Check the correct id file and replace old id file in data folder with correct id otherwise contact to sysadminto reset password

9.“You are not authorized to open this mail box” When we create mail box icon in workspace Ans.Contact to sys admin in this case

10 User cannot close his read mail window in his inote when his mail opens in separate window
 Ans. Upgrade the Jawathen login againin inote 11 Notes error while Opening the inbox when we open mail box Ans. Kill two services from task manager 1 ntask ldr.exe2 nlnotes.exe and login again

i cannot receive email from my customers even my workmates send me email also i couldnt receive . why is that ? i using lotus note 7.0

QUESTION: Before sending the e-mail, the attachment would be on the proper position, which is shown as below

Dear XXX




Best Regards,


Once it is sent, the recipient would receive the e-mail with the following format.

Dear XXX



Best Regards,

So, how can I avoid such problem? And why does it happen like this?

Many thanks!


ANSWER: Hi Rafael,

This is a matter of the mail format,
If You are not using HTML or RTF as default on the outgoing mails,
the attachment is going to get delivered in the end of the mail,
You'll have to check

File \ Preferences \ User preferences \ Mail \ Internet and set the value of "Internet Mail Format" to "HTML Only".


I've currently set up numerous people on lotus notes and have exported both achieves and address books to the appropriate users and have no issues what so ever and everything runs as it should except, with one user I have set up, when I have selected emails to achieve, then select achieve selected documents. The error message "File cannot be created" pops up and not allowing the achieve to take place. But if I copy and paste or copy and cut, i am able to write those emails to the achieve.  Is there any help so the user can archive her emails like all the other users by archiving selected documents?

Hi Ben,

There are several possibilities, why this error message could pop up,

1.) Archive file is corrupt
2.) One of the mails You intend to archive is corrupt
3.) No sufficient rights on the destination folder / Drive
4.) Problems with the log file.

I would suggest trying the log file thing first,
Go to the archive settings,
and check out the last tab, if the create logfile option is ticked,
untick it, it usually solves the problem.

In case it doesnt, try to create a very new archive criteria, with new destination file,
and give it a try, if not even this is helping,
Run the compact, updall, and fixup commands on the mailbox, database might be corrupt.

IN case of further questions,
Please do not hesitate to come back to me.

Lotus Notes Recovery - NSF File Recovery - Repair Lotus Notes

Resolving Lotus Notes Client Error: 'Database is corrupt'

IBM Lotus Notes is the desktop client option that can be used for e-mailing, instant messaging, calendaring, contact management, etc. and to access local and server (Domino Server) applications and data. The standard container for data in Notes architecture is NSF or Notes Storage Facility. These files contain 'notes' as the basic unit of data storage. 'Notes' can get inaccessible and unreadable for many reasons, including NSF file corruption. NSF files are regarded as local databases and require NSF File Recovery on getting corrupted. Following is one of the possible scenarios and a frequently occurring error message that indicates that the local database of Lotus Notes is corrupt.

Suppose you use Lotus Notes for important e-mail conversation with your business clients. But one day, when you try to open one of the relevant NSF file created within Lotus client, it doesn't behave as expected. The file cannot be opened and on each attempt of opening the file, it gives the below error message:

“Database is corrupt -- cannot allocate space”

Similar error can occur on trying to close the database.


Among other reasons, the most probable reason for the above error to occur is corruption of NSF file of Lotus Notes client.


Corrupted local databases of Lotus Notes can be repaired using 'command prompt' versions of server database maintenance tools- 'Fixup', 'Updall', and 'Compact'. Their local versions are named as nfixup.exe, nupdall.exe and ncompact.exe. If not available, you can copy nfixup and ncompact from Domino folder to LotusNotes folder and then run using the below set of commands from command prompt on desktop computer:

nfixup c:lotusnotesdata(filename)
nupdall -r c:lotusnotesdata(filename)
ncompact c:lotusnotesdata(filename)

You may be prompted to enter the Lotus Notes password to run these commands. Also, keep in mind to backup the file in issue to avoid any post consequences.

In case, the above utilities fail to repair the corrupted NSF file, you need to use a third-party Lotus Notes Recovery software. NSF File Recovery tools are high-end programs designed to scan and repair corrupted Lotus Notes NSF files with effective algorithms.

Stellar Phoenix Lotus Notes Recovery is a comprehensive solution that can repair corrupted Lotus Notes files created with Lotus Notes 6.x and 7.x. This Lotus Notes Recovery tool can restore all e-mails, attachments, calendars, contacts, and other objects. It is compatible with Windows 7, Vista, XP, 2003, 2000, NT4 (SP6).

What is ACL ?
Access Comtrol List
What are the diff type of ACL access ?
Manager ,Designer , Editor ,Authour ,Reader , Depositor , Np Access
Diff Between Manager Access and Designer Access ?
Manager - He can create the database with the manager access ,delete,encrpt and compact the documents.
Designaer : He can access designer elements like view , forms ....
He can create the FT Index ,He can delete the documents with manager access.
Diff between Editor access and authour access ?
Editor :He can create ,read and modify the document ,he can delete the document with Manager Access
Authour : He can read the document and delete the document if authour is the owner of the document.

What is clustering ?
Group of two or more server provides the users with consistant access.
Domino cluster continually communicate with each other to keep update on the status of each server and keep database replicas syncronized.